||The Ombudsman's Office was established solely for the purpose of giving assistance to persons who believe that they suffered injustices at the hands of public officers employed by Government agencies and departments. In short, the Ombudsman can best be described as a "grievance person" to whom a citizen can make a complaint with a view to redressing the mistakes, delays, rigidity and carelessness of the government bureaucracy. The role of the Ombudsman is both investigatory and advisory. In consequence of her investigations, she can make recommendations to Government departments and authorities. On failure to comply with her recommendations, she can report the matter to Parliament.